Consumer Engagement Best Practice in Consumer Engagement for Aged Care

For Residential Aged Care, Home Care, Disability & Retirement Village Providers.

Instant Feedback
Survey Maker
... and more

Schedule A Demo 15-minute Zoom call

Lifeview Craig Care Brotherhood of St Laurence Fronditha Care Provectus Care MACS Hope Aged Care Valley View Hellenic Helping Hand Kirkbrae Latvian Aged Care
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A much more proactive approach than surveys

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Simple-to-use, easy-to-access and high-level reporting

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In aged care, information is king, and Tell Touch provides this!

Swinburne University of Technology

Watch this space! Evaluation results released soon.

Tell Touch has been evaluated by Swinburne University. Spoiler alert: they're great!

How Works

Explainer video thumbnail

Tell Touch explained in 66 seconds

Aged Care Quality Standards

Does your Feedback & Complaints System Comply?

Standard 6 of the Aged Care Quality Standards requires providers to demonstrate that feedback and complaints are "encouraged and supported", there is "open disclosure", and responding actions are "appropriate".

Paper Forms

The paperwork required to demonstrate compliance makes this practically impossible. It's also difficult to spot trends to add to your PCI.

Risk Management Tools

To demonstrate compliance, the manager must manually enter all correspondence which is time-consuming and not terribly practical.

Survey Tools & Scheduled Audits

If relying on surveys or audits to identify issues, it's too late to take "appropriate action". You can't undo a broken hip!

Staff undertaking a survey isn't consumer engagement.

Web-based Feedback Tools

These tools do not "encourage and support" the many people that aren't tech-savvy or don't have Internet access.

Further, the forms are often hard-to-use and long-winded.

Retail Feedback Tools

Modified retail tools don't meet open disclosure requirements and often don't meet health data privacy and security obligations.

Tell Touch

Simple, easy-to-use, accessible system. Continuous live data allows you to engage with your consumers, deliver better care and demonstrate compliance.

An Early Warning System

For every person who complains, 26 others typically remain silent. Tell Touch proactively captures instant feedback and spotlights issues before they fester into costly, time-consuming, resource-intensive problems. It's an early warning system that improves operations and makes compliance painless.

Reporting Requirements Made Easy

Save days-and-days-and-days of work each month and quarter complying with the new and upcoming reporting requirements. Don't sweat it when the department comes a-knocking.

Monthly Care Statements

When quality assessors ask to review feedback and complaints.

Tell Touch reports allow you to export a PDF with everything needed. The feedback and complaints component of the audit is satisfied in 2 minutes!

Monthly Care Statements

Beginning mid-2023 all homes need to provide Monthly Care Statements. Most required data can be extracted from care management software - but not feedback data.

Tell Touch offers a report that gives you exactly what's needed!

Monthly Care Statements

A Residents’ Experience survey makes up the biggest part of the Star Rating calculation.

Tell Touch provides a digital version of the survey. Interview residents yourself to avoid any surprises.

Monthly Care Statements

From 1 April 2023 the QI Program has been expanded. New indicators require conducting quarterly "Quality of Care Experience" and a "Quality of Life" surveys on every resident.

Use Tell Touch surveys to track, collate and calculate the QI value you're required to report.

An ounce of preventions is worth a pound of cure.

Schedule A Demo 15-minute Zoom call
Address issues before they fester
Operate more efficiently
Happier consumers, families and staff
Better word-of-mouth
Easier to attract new consumers and staff
Easier to attract new consumers and staff Better word-of-mouth Happier consumers, families and staff Operate more efficiently Address issues before they fester

The average home can save $120,000 per year

This value is based on modelled cost savings when implementing Tell Touch in an average 100-bed facility. Factors include:

  • Marketing spend
  • Staff absenteeism
  • Staff turnover
  • Staff quality/efficiency
  • Legal fees - External complaints
  • Legal & consultant fees - Non-compliances
  • Legal & consultant fees - Sanctions
  • Fines if sanctioned
Australian Government - Department of Health

Government Grants Now Available

Numerous providers have funded Tell Touch through grants.

The Department of Health and the Commonwealth Home Support Programme (CHSP) are providing grants (GO5672) to “address gaps in service delivery and trial and implement new and innovative service delivery models”. Contact us to find out more.

Get A Provider Info Pack

... or give us a call for a demo.

1300 83 55 86