Best Practice in Feedback & Complaints for Residential Aged Care

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Improve the quality of care
2
Improve the profitability of your home(s)
3
Reduces risk of a non-compliance or sanctions

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Tell Touch in 66 seconds

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Cross Hairs

Stay out of the cross hairs of the Aged Care Quality and Safety Commission

Key Features

Aged Care Quality Standards

Mapped to the Aged Care Quality Standards

SIRS image

SIRS notifications ensure compliance

$10 Basic Daily Fee Supplement

$10 fee supplement reporting

80 languages

Accessible in 80 languages

24/7

Available 24/7. Anywhere. Anytime.

Spot trends

In-depth yet simple reports help spot trends

Unparalleled Industry Experience

We're experienced Aged Care nurses, managers and consultants having each worked in aged care for over 20 years. We looked at feedback systems from other industries but none of it did what is needed. We've designed Tell Touch explicitly for aged care.

Christine Signature
Christine Brodrick Co-Founder
Diana Signature
Diana Cooper Co-Founder
Christine and Diana

Just about every issue in aged care comes down to poor communication. If you get communication right, everything else falls into place. Encouraging feedback and complaints starts the conversation. Achieve efficiencies driven by effective communication.

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COVID-19

Family can submit feedback during lockdowns

70% of feedback and complaints are submitted by family. However, family can't fill in a paper form if they're locked out! The Tell Touch mobile app offers a simple, easy and COVID-safe means of providing feedback.

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3 reasons why Tell Touch is now a Must Have

  1. Address the recommendations delivered in Royal Commission into Aged Care;
  2. Meet the new regulations of the Aged Care Quality and Safety Commission; and
  3. Easily meet the $10 fee supplement reporting requirements.

Practically, you can't do this without a digital feedback and complaints system. You won't find a better system than Tell Touch.

Aged Care Quality and Safety Commission logo

The Time Is Now

20th Century

Paper-based feedback

Paper based feedback
21st Century

Full digital solution

Digital feedback

Catch Issues before they get to the commission

Tackle issues before they fester. Anecdotally, the reporting of almost all issues to the Aged Care Quality and Safety Commission could have been averted if there was better communication and it was addressed earlier.

Catch Feelings

Pays for itself

Across private industries, successful projects for optimizing the customer experience typically achieve revenue growth of 5 to 10 per cent and achieve cost reductions of 15 to 25 per cent within just two or three years.

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Key Features

Aged Care Quality Standards

Mapped to the Aged Care Quality Standards

SIRS image

SIRS notifications ensure compliance

$10 Basic Daily Fee Supplement

$10 fee supplement reporting

80 languages

Accessible in 80 languages

24/7

Available 24/7. Anywhere. Anytime.

Spot trends

In-depth yet simple reports help spot trends

Non-compliance Defiance 6x6 Guarantee

Non-compliance Defiance 6×6 Guarantee

If you use Tell Touch and you get a Standard 6 non-compliance (Feedback and complaints), get 6-months free.

Just about every issue in aged care comes down to poor communication. If you get communication right, everything else falls into place. Encouraging feedback and complaints starts the conversation. Achieve efficiencies driven by effective communication.

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Australian Government - Department of Health

Government Grants Now Available

The Department of Health and the Commonwealth Home Support Programme (CHSP) are providing grants (GO5672) to “address gaps in service delivery and trial and implement new and innovative service delivery models”. A number of our customers have successfully funded Tell Touch through the grant. Contact us to find out more.

You're in good company

Lifeview Craig Care Brotherhood of St Laurence Fronditha Care Provectus Care MACS Hope Aged Care Valley View Hellenic Helping Hand Kirkbrae Latvian Aged Care
ACSA badge LASA badge Eldercare Innovation Awards 2022

Listen to us on the Innovate for ImpactPodcast

Testimonials

Testimonial avatar 1

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction surveys which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

Testimonial avatar 2

Our consumers and their representatives are as thrilled as we are to be able to respond to their feedback promptly. [Tell Touch has] developed a system which is simple-to-use, easy-to-access and with high-level reporting capabilities. We have certainly moved out of the 20th century paper-based system into the digital world of the 21st century. Thank you.

Testimonial avatar 3

No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.

Note, photos are stock photos, not those of the person giving the testimonial. The testimonial are real!

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... or give us a call for a demo.

1300 83 55 86
(1300 TELL TOUCH)