Instant Feedback™ Feedback & Complaints Management System

Turn Hidden Issues Into Opportunity

For every issue reported, it's common for 25 people to silently face the same problem. Instant Feedback™ encourages more feedback and helps resolve these issues before they evolve into bigger problems. This not only delivers better care but also saves you time, money, and stress!

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Residential Homes Home Care Providers
Average number of Non-Compliance decisions
over the last 2-years across all standards

Financial years 22-23 and 23-24.

Source: Aged Care Quality and Safety Commission

*Excludes customers who adopted Tell Touch within 12 months of the non-compliance.

What our clients are saying

“

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

“

As an early adopter of Tell Touch, I can confidently say it has transformed our feedback management processes. With real-time access to resident feedback, our National Quality and Operations Managers can proactively address concerns, leading to a significant reduction in issues raised by the Commission.

“

No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.

More Testimonials

Evaluation Report

By The University of Melbourne & Swinburne University of Technology

“

The quantitative and qualitative findings confirmed Tell Touch's high acceptability and usefulness in managing feedback and improving care delivery.

View report

Tackle issues before they fester

By encouraging care recipients, their families, visitors, and staff to provide frequent Instant Feedback, you'll identify and address more issues early on. You might be wondering, "How will I find the time to address more feedback?" The beauty of tackling issues early is that they're always easier to handle when they're fresh.

AI icon

Simplifying issue resolution

Powered by the sophistication of Artificial Intelligence, Tell Touch offers insightful suggestions and ready-to-use draft responses to expedite your feedback management process. Moreover, our AI-driven insights help identify and predict trends, assisting you in staying one step ahead.

Inspector

Hassle-free review audits

Transform the feedback aspect of your audits into a seamless task. Simply visit your dashboard, conduct a quick search for all tickets from the past three months, and generate a comprehensive report. Our clients typically complete this process in mere minutes!

Does your Feedback & Complaints System Comply?

Standard 6 of the Aged Care Quality Standards requires providers to demonstrate that feedback and complaints are "encouraged and supported", there is "open disclosure", and responding actions are "appropriate".

Paper Forms

The paperwork required to demonstrate compliance makes this practically impossible. It's also difficult to spot trends to add to your PCI.

Risk Management Tools

To demonstrate compliance, the manager must manually enter all correspondence which is time-consuming and not terribly practical.

Survey Tools & Scheduled Audits

If relying on surveys or audits to identify issues, it's too late to take "appropriate action". You can't undo a broken hip!

Staff undertaking a survey isn't consumer engagement.

Web-based Feedback Tools

These tools do not "encourage and support" the many people that aren't tech-savvy or don't have Internet access.

Further, the forms are often hard-to-use and long-winded.

Tell Touch

Simple, easy-to-use, accessible system. Continuous live data allows you to engage with your consumers, deliver better care and demonstrate compliance.

What to Expect

Initially you'll see a spike in feedback because it's easier to submit feedback. As issues get sorted negative feedback will drop and positive feedback will rise.

Lets talk about the F-word

Feedback … and how it can save you time, money and stress. Call NOW!

1300 83 55 86

(1300 TELL TOUCH)

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Confessions of An Ex-ACQSC Auditor

What we’re really looking for when we show up, clipboard in hand

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Powerful alone. Even better together.

Each product in the platform is connected to the same underlying dashboard. Our products are powerful on their own but the real magic happens when you use them together.