Enhance Care & Efficiency with Systematic Listening

Systematic Listening™ is a proactive approach to capturing feedback from care recipients, their families, and staff. Our tools help you continuously gather and act on this feedback, fostering a culture of transparency, responsiveness, and continuous improvement. This leads to:

  • Improved Care Quality
  • Enhanced Satisfaction
  • Regulatory Compliance
  • Early Problem Intervention
  • Operational Efficiencies
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Average number of Non-Compliance decisions
over the last 2-years across all standards

Financial years 22-23 and 23-24. 

Source: Aged Care Quality and Safety Commission

*Excludes customers who adopted Tell Touch™ within 12 months of the non-compliance.

Residential Non-Compliance Graph Home Care Non-Compliance Graph
Monash Health Lifeview Craig Care Fronditha Care Provectus Care Hope Aged Care Valley View Hellenic Helping Hand Kirkbrae Latvian Aged Care Cultura ARRCS Chris Barnard Home Care Noosa Care Martin Luther Care Home Instead CBCS Sunnyside Lutheran Retirement Village

What our clients are saying

Joy Leggo

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

Lorraine Davis

Our staff have embraced Tell Touch, benefiting from its sophisticated, time-saving reporting features that facilitate quick identification and resolution of issues. The recent integration of AI has been a game-changer, providing us with insights and predictive analytics that elevate our decision-making process.

Wendy Hubbard

Prior to implementation, our two largest sites—one in Darwin and one in Alice Springs—received "Not Met" ratings due to issues with resident feedback. Following the implementation, reassessments were met with glowing reviews from the Commission assessors regarding our system of feedback collection, the timing of follow-up, and action taken on any issues raised.

More Testimonials

Swinburne University of Technology The University of Melbourne

Evaluation Report

By The University of Melbourne & Swinburne University of Technology

The quantitative and qualitative findings confirmed Tell Touch's high acceptability and usefulness in managing feedback and improving care delivery.

View report

Address issues before they fester
Operate more efficiently
Happier consumers, families and staff
Better word-of-mouth
Easier to attract new consumers and staff
Feedback Loop

Save $120,000 per year

Modelled cost savings for a 100-bed facility when implementing Instant Feedback™.

  • Marketing spend
  • Staff absenteeism
  • Staff turnover
  • Agency staff
  • Legal fees (non-compliances and sanctions)
  • Consultant fees (non-compliances and sanctions)
  • Consumer happiness
  • Family happiness
  • Positive Word-of-mouth
  • Occupancy rate
  • Profit
Clinical plus human equals total care

Solutions for the Human Side of Care

Many focus on clinical tools, yet clinical care is only half the battle! Our accessible, easy-to-user solutions complement clinical tools and help deliver total care.

Let's talk about the F-Word

Lets talk about the F-word

Feedback … and how it can save you time, money and stress. Call NOW!

1300 83 55 86
(1300 TELL TOUCH)
Let's talk about the F-Word

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Unlock the Secret to Delivering Better Yet More Efficient Care: The Power of Systematic Listening™

Discover how systematic listening can transform your aged care facility, enhancing care quality and operational efficiency.

Confessions of an ex-ACQSC auditor

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Powerful alone. Even better together.

Each product in the platform is connected to the same underlying dashboard. Our products are powerful on their own but the real magic happens when you use them together.