Enhance Care & Efficiency with Systematic Listening^™

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

Our staff have embraced Tell Touch, benefiting from its sophisticated, time-saving reporting features that facilitate quick identification and resolution of issues. The recent integration of AI has been a game-changer, providing us with insights and predictive analytics that elevate our decision-making process.

Prior to implementation, our two largest sites—one in Darwin and one in Alice Springs—received "Not Met" ratings due to issues with resident feedback. Following the implementation, reassessments were met with glowing reviews from the Commission assessors regarding our system of feedback collection, the timing of follow-up, and action taken on any issues raised.