Frequently Asked Question

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I'm happy with paper-based. Why do I need a digital feedback system?

Paper- Based Digital vs

Move out of the '90's into this millennium

Ten reasons why you need a digital feedback and complaints system.

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Paper-based
Digital
1 Feedback can be completed anywhere anytime
2 Staff are instantly notified, and complaints can be auto-routed to the relevant person.
3 Management has full visibility
4 Reminders, notifications and accessibility foster accountability
5 Reports are instantly generated, always available.
6 Trends are easily highlighted
7 Complaints can't be filed in the bin
8 Easily add multiple languages
9 Encourages positive feedback
10 Visible display that you are listening