Frequently Asked Question
Back to other FAQsI'm happy with paper-based. Why do I need a digital feedback system?
Move out of the '90's into this millennium
Ten reasons why you need a digital feedback and complaints system.
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Paper-based |
Digital |
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|---|---|---|---|
| 1 | Feedback can be completed anywhere anytime | ||
| 2 | Staff are instantly notified, and complaints can be auto-routed to the relevant person. | ||
| 3 | Management has full visibility | ||
| 4 | Reminders, notifications and accessibility foster accountability | ||
| 5 | Reports are instantly generated, always available. | ||
| 6 | Trends are easily highlighted | ||
| 7 | Complaints can't be filed in the bin | ||
| 8 | Easily add multiple languages | ||
| 9 | Encourages positive feedback | ||
| 10 | Visible display that you are listening |